Over the five year span of the contract Michael's Tree & Loader did an excellent job. The contract had a penalty clause for missed service calls and not once during the five years did Michael's Tree & Loader exceed the threshold where a penalty was enforced. In fact, they set a new standard for the low number of service calls.
Finally, Michael Potts is a very hands on owner and knowledgeable of tree removal methods and the federal requirements for storm debris removal. He is hard working -- oftentimes climbing onto the equipment to ensure that the job gets done.
Our experience with Michael's Tree & Loader has been very positive and I would highly recommend Michael's Tree & Loader for any type of storm or other tree related work. I would welcome the opprotunity to work with Michael and his firm in the future.
Neighborhood Services Manager
Bartlett, Tennessee - July 2009
"Finally, the FEMA forms have all been filled out and boxed up! The Mayor and Finance Director are pleased and I couldn't be happier. You and your company have hit another home run for us with the cleanup effort just as you did in 2003 with Hurricane Elvis. The only thing we plan to change in the future is to request more of your help, sooner.
Thanks so much for your support. Your knowledge, honesty, and candor have proven most beneficial to me and helped make our department look like the professionals that you are.
We look forward to a continuation of our excellent working and personal relationship. Thank you once again!"
Director of Public Works
"For approximately three years the City of Lakeland had periodically used Michael's Tree & Loader Service to supplement City crews in the collection of tree limbs for mandated recycling. This was fortunate because the City of Lakeland experienced a destructive windstorm with winds over 100 mph.
Within two hours Michael's Tree & Loader Service had a knuckle boom truck on the City's streets clearing blocked right-of-ways. His experience with federally declared National Disasters was a great aid to the City. Michael's crews worked approximately twenty-eight 12-hour days to restore Lakeland to normal. The operators were always courteous and responsive to the general public and the contract monitors. Michael Potts was always available for a conference within minutes.
The City of Lakeland will continue to use Michael's Tree & Loader Service as needed on a monthly basis and they will be the first phone call if another disaster strikes."
Chris Mason, Public Works Director
Russell M. Arnold Jr., P.E. Director/Town Engineer Department of Public Works Town of Farmington
"Following federal guidelines (during a nationally declared disaster), we contracted Michael's Tree & Loader Service for the removal of 100,000 plus cubic yards of debris in the City of Germantown. We found Michael to be very hardworking, trustworthy and a dedicated individual. His first and foremost concern was the timely and efficient removal and disposal of all the vegetative debris located throughout the city. His methods were efficient and his detailed clean up received the praise of many residents and elected officials alike.
Therefore, without any hesitation, I can strongly recommend Michael's Tree & Loader Service as a very responsible contractor for you clean-up needs. We had an excellent experience and will welcome him back to Germantown anytime a clean-up effort is necessary."
Patrick J. Lawton